Shopping Policy

Our Refund & Exchanges Policy

IF YOU PURCHASE SOMETHING YOU NEED TO EXCHANGE OR RETURN

RETURN POLICY

We believe in offering the Very Best – Value, Quality and Selection. You may return unused items for a refund, or exchange within 90 days* from the date of purchase. For any item purchased through Catalog or Internet please follow the Return or Exchange directions below.


* 30 Days for unused and unopened Electronics & Software

To Get Authorization for a Return or Exchange by phone:

Contact us by phone at 1-888-743-9378 to receive an Exchange/Return authorization. Our RV Accessory Store Staff will review your case and advise you with further instructions.

To Return or Exchange an item by Mail/Courier:

To Return or Exchange an Item at Campkin’s Store:

Shop Online policies by RVCARE

Our Shop Online for Parts and Accessoiries products is a service managed by our partner RV CARE.

You can follow their Shop Online terms and conditions, shipping and returns: click here

If you have any questions or complaints, please contact RV Care Customer Service:

shoprvcare@rvcare.ca

RV Care Network Ltd.
777 de la Commune St W, Suite 230,
Montreal, QC
H3C 1Y1

ELECTRONICS

You may return unused, unopened electronics for a refund or exchange within 30 days from date of purchase. A receipt is required.

SOFTWARE

You may return unused, unopened software for a refund or exchange within 30 days from date of purchase. A receipt is required. Software that has been opened cannot be returned.

Bedding

You may return unused, unopened bedding for a refund or exchange within 30 days from date of purchase. A receipt is required. Bedding that has been opened cannot be returned.

SPECIAL & CUSTOM ORDER ITEMS

You may change or cancel your order within 24 hours of placing it. After 24 hours, production of your custom order begins, so we cannot make changes. Changes or cancellations cannot be made on “rush” orders because production starts immediately.

OTHER RETURN INFORMATION

Special & Custom Order Items: If we made an error on your order we will fix the order immediately at no charge to you. If you made an error in your order, unfortunately we cannot issue a return or refund because we are unable to recover our cost on special order items. We do our best to minimize the chance for errors by helping you collect the necessary information to process your order. Please review your special order carefully before committing to purchasing.

Cookie Collection & Updated privacy commitment

We have updated our privacy commitment and are now collecting cookies to provide you with ads tailored to your interest across the internet. For more information about cookies and how to disable cookies, visit our privacy commitment. Learn more